Promotion: WIN A LUXURY TRIP TO SRI LANKA 2025 PROMOTION

Promoter: Dilmah Ceylon Tea Company PLC

For any enquiries regarding this Promotion, please contact the promoter on info@dilmahtea.com

Promotional Period:

Start date: 01/10/26 at 09:00 am
End date: 30/11/26 at 11:59 pm 

Eligible entrants: Entry is only open to Singaporean residents who are 18 years and over.

How to Enter:

To enter the Promotion, the entrant must complete the following steps during the Promotional Period:

1. Purchase any Dilmah pack from any stores displaying promotional material (including online) and
   
   
2. Complete the following:

• Visit http://shop.dilmah.sg/wintrips, follow the prompts to the Promotion entry page and fully complete and submit the online entry form with their personal details (first name, last name, email address and mobile number) and proof of purchase (payment receipt). 
  
  

Proof of purchase: The entrant must retain proof of purchase of a Dilmah pack to correspond with each entry. The proof of purchase required is the receipt from the specific retailer. 

Entries permitted: Entrants may submit multiple entries provided each entry is submitted separately in accordance with the entry instructions above. The entrant is eligible to win a maximum of one (1) prize. By completing the entry method, the entrant will receive one (1) entry.

Winner Determination: Draws:

• The draws will take place by computerised random selection on 31/10/2025 & 30/11/2025. 
  
  
• Non-winning entries in each draw will be entered into any subsequent draw/s.
  
  
• The Promoter may draw reserve winners in case of ineligible or invalid entries.
  
• The first eight (28) valid entries drawn in each draw will be the winners of the prizes specified in the Schedule below
  
  İ. The first three (3) valid entries drawn in each draw will win the Grand prize, the next five (5) valid entries drawn will win the Second prize, and finally, the next twenty (20) valid entries drawn will win the third prize as specified below.
  
  
• Total Prize Pool: Up to SGD 65,000
  

Prize Conditions:

Grand Prize:

• Travel itinerary will be determined by the Promoter in its absolute discretion.
  
  
• Prize is subject to the standard terms and conditions of individual prize and service providers.
  
  
• The winner and his/her travel companion must depart from and return to the same departure point and travel together.
  
  
• During the entire duration of the prize, a nominated parent/guardian must accompany any person under 18 years of age.
  
  
• Subject to the terms and conditions of the participating prize provider(s), if for any reason the winner does not, once the prize has been booked, take the prize (or an element of the prize) at the time stipulated, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.
  
  
• The winner may choose the dates of travel from 01/01/26 to 20/12/26 excluding blackout periods, which will be advised by the Promoter, where reservations will not be accommodated.
  
  
• The prize is subject to booking and flight availability.
  
  
• Frequent flyer points will not be awarded and do not form part of the prize.
  
  
• The winner and his/her travel companion are responsible for ensuring that they have valid passports, and any requisite visas, vaccinations and travel documentation.
  
  
• Spending money, meals, taxes (excluding airline and airport taxes), insurance, passports, visas, vaccinations, transport to and from departure point, transfers, items of a personal nature, in-room charges and all other ancillary costs, unless otherwise specified in the prize description, are not included.
  
  
• The winner may be required to present their credit card at check-in.
  
  
• The prize requires the winner to contact the Promoter in order to book travel during the available travel dates by 31/12/25

Second Prize:

• The prize must be booked on or before 31/12/25.
  
  
• Any cost associated with attending the Michelin star Dining experience in the locations listed will be the responsibility of the winner and their friend. If the winner and their friend are not willing or unable to attend the Dinner, the Promoter will award a $200 gift card to redeem online at https://shop.dilmah.sg/ as a replacement prize. The gift card is valid from date of activation for 3 years.
  

Third Prize:

The prize must be claimed on or before 31/12/25.

Winner notification:

• The winners of the Grand Prize will be notified by email and phone within seven (7) days of each corresponding draw.

• The winner of the Second and Third Prize will be notified by email within seven (7) day of each corresponding draw.

• All winners will be published on Dilmah Singapore's social media accounts within seven (7) days of the corresponding draw.

Unclaimed Prizes:

All prizes must be claimed within one (1) month of the draw. In the event of an unclaimed prize, the prize will be redrawn and winners notified by email and phone within one (1) day of the redraw.

1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.

2. The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.

3. Valid and eligible entries will be accepted during the Promotional Period.

4. Employees (and their immediate family members) of the Participating Venues, agencies/companies directly associated with the conduct of this Promotion, the Promoter, businesses involved in determination of winner/s for the Promotion, businesses involved in the management of the Promotion, any organisation benefiting from the Promotion, the Promoter's distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.

5. All reasonable attempts will be made to contact each winner.

6. If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize within a reasonable time, as specified by the Promoter, or is unavailable at the designated time for the Event or at the time stipulated by the Promoter for travel, they forfeit the prize and the Promoter is not obliged to substitute the prize unless otherwise specifically stated.

7. Entrants must keep their proof of purchase specified in the How to Enter section for each entry as proof of purchase ("Proof of Purchase"). If an entrant fails to produce the Proof of Purchase for a specific entry or each entry, as and when requested by the Promoter, the Promoter has the right to invalidate the entrant's respective entry/entries for which Proof of Purchase cannot be provided and/or all entries submitted by that entrant and/or forfeit the entrant's right to a prize.

8. The value of the prizes is accurate and based upon the recommended retail value of the prizes (inclusive of GST) at the date of printing. The Promoter accepts no responsibility for any variation in the value of the prizes after that date.

9. No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter.

10. If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and specification, subject to any written directions of a regulatory authority.

11. No entry fee is charged by the Promoter to enter the Promotion. Where entry is allowed online, there is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider.

12. Each prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.

13. By entering this promotion, entrants consent to the collection of their personal data by the Promoter for the purposes of administering the promotion and for future marketing of the Promoter's products (including electronic contact). The Promoter may disclose personal data to third parties (e.g., contractors, prize suppliers) solely for these purposes, ensuring they provide comparable data protection. Entrants may withdraw marketing consent anytime email to info@dilmahtea.com. 

14. For the purposes of public statements and advertisements, the Promoter may only publish the winner's surname, initial, and postcode of residence.

15. It is a condition of accepting the prize that a winner and their travel companion may be required to sign a legal release as determined by the Promoter in its absolute discretion, prior to receiving a prize. If a winner or travel companion is under the age of 18, a nominated parent or legal guardian of the winner or travel companion will be required to sign the legal release on the winner or travel companion's behalf.

16. If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry in the event of any inconsistency. To the extent permitted by law the Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise.

17. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.

18. The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant's details (including an entrant's identity, age and place of residence). In the event that a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter's discretion be deemed invalid and