Dilmah Ceylon Tea Company PLC — shop.dilmahtea.com
Combines: Privacy & Cookie Policy + Security Page
This Data & Privacy Policy explains how Dilmah Ceylon Tea Company PLC ("Dilmah", "we", "us", or "our"), incorporated in Sri Lanka, collects, uses, stores, protects, and shares personal information when you visit or make a purchase through shop.dilmahtea.com (the "Site").
We are committed to protecting your privacy and handling your personal data in an open, transparent, and lawful manner. This policy also covers the security measures we apply to protect your data and payment information.
This policy applies only to this Site. Third-party websites linked from this Site have their own privacy policies, which we do not control.
By using the Site, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please do not use the Site.
| Processing Activity | Lawful Basis | Details |
|---|---|---|
| Order fulfilment | Contract performance | Necessary to process and deliver your order |
| Account management | Contract performance | Necessary to provide and manage your account |
| Email marketing | Consent | You opt in at registration or checkout |
| SMS marketing | Consent | You explicitly provide your phone number and opt in |
| Analytics | Legitimate interest | Improve site usage |
| Advertising | Consent | Via cookie consent |
| Fraud prevention | Legal obligation | Compliance and protection |
We do not sell your personal data.
By providing your mobile number and opting in, you consent to receive marketing SMS messages.
Opt-out methods:
Cookies are small text files used to improve your experience.
| Data Category | Retention |
|---|---|
| Orders | 7 years |
| Account | Duration + 2 years |
| Marketing | Until withdrawn |
| Analytics | Up to 26 months |
Your data may be processed outside your country with appropriate safeguards.
We do not knowingly collect data from individuals under 16.
We are not responsible for external websites.
Email: orders@dilmahtea.com
Address: No. 111, Negombo Road, Peliyagoda, Sri Lanka
We may update this policy periodically.
Dilmah Ceylon Tea Company PLC
3D Secure Checkout
PCI-Compliant Servers
Payment Data Encryption
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